MCC Systems Status

This is a test email of the systems status service, please disregard this message.

This is a test email, please disregard.

Test

Update: Softdocs is now operational again. Thank you for your patience.

Update: The network on the NMC campus should be back up and running again at this time.

We have encountered an issue where you cannot see a student's course plans or progress. The error message "Unable to retrieve programs" will appear under the progress section. We are aware of the issue and are working with Colleague to resolve it. Thank you for your patience and understanding in this matter.

Due to the current 8x8 SMS issue, resolution is being handled on an individual basis. If you are experiencing any problems, kindly submit a KACE ticket. If you are unsure whether you are affected, please verify the functionality of your 8x8 SMS by sending a message to your personal device.

Dear Mohave Community College Staff and Faculty,

We are currently experiencing an outage with the Softdocs system. Please be assured that the IT department is aware of the issue and is actively working with Softdocs support to resolve it as quickly as possible.

We understand the importance of this system in your daily operations and apologize for any inconvenience this may cause. We will keep you updated on the progress and notify you as soon as the system is back online.

Thank you for your patience and understanding.

UPDATE: If you are still having issues with Adobe, please put in a ticket at https://kace.mohave.edu and we will assist you.

Adobe is currently having issues. You may not be able to login or access Adobe products at this time. We'll update everyone when we have more information from the vendor.

Services should be back to operational status on the Kingman campus. Thank you all for your patience.

Due to an issue with Canvas, some cards on mymohave.mohave.edu will not show data. Canvas is aware of the issue.

Users may be unable to access shared mailboxes from Outlook on the web.

Users can access their shared mailboxes from the Outlook desktop client and Outlook mobile to avoid this issue. Additionally, if users are actively reproducing the issue on Outlook on the web, as a potential workaround we recommend users sign out of the session to ensure the existing cookies are cleared.

8x8 is currently investigating an issue with making and receiving outbound and inbound calls.

UPDATE: Ellucian plans to roll out an emergency fix this evening, which may cause service disruptions. The planned start time is 10PM MST.

ORIGINAL ISSUE: Ellucian has found the issue causing recent disruptions but had to disable certain functionalities in order to resolve it.

This currently affects any sites that rely on reading staff information and/or notes stored in Colleague. The main systems affected will be the sync between NeoGov and Colleague and certain pages on the (Tools) employee website.

Ellucian is still working on a fix for the disabled features.

Ellucian has found the issue causing disruptions with Colleague sites but had to disable certain functionalities in order to resolve it.

This currently affects any sites that rely on reading staff information and/or notes stored in Colleague. The main systems affected will be the sync between NeoGov and Colleague and certain pages on the (Tools) employee website.

Ellucian is still working on a fix for the disabled features.

We are currently having issues connecting to multiple services such as the student self-service site and other applications that rely on a connection to Colleague. We'll update everyone when we get more details or when it is back up.

Softdocs appears to be having connection issues at the moment. We'll update everyone when we hear more information.

The Ellucian Recruit/Advise services are currently having outages, this would mainly affect access to the admissions application and the backend employee site.

You can check the status of the outage from the Ellucian site https://status.elluciancloud.com/

Currently, completed forms are not dropping into Content. There is a network issue between Softdocs server and our internal system. Softdocs has been contacted and they are working to fix the issue on there end.

Tableau is currently having issues with site access and logging in, we are working on getting it restored.

There will be planned maintenance on our network this Saturday, 12/16, between noon and 6 PM. This may cause the connections to services to drop periodically during this time. If this happens please try again or wait until the maintenance is over. We apologize for any inconvenience.

The update to Colleague appears to running over schedule

Users may be unable to use search in multiple Microsoft services.

Affected apps include Microsoft Teams, SharePoint Online, and Email.

8x8 is currently experiencing issues with the software, logging in, and other features. We'll keep you up to date if we hear more.

The internet is currently down on the Kingman campus. We are working with the internet provider to get it back up.

There are errors occurring when attempting to load self-service, or the pages within it, including the course catalog and advising screens. We are notifying Ellucian of the issues.

Current issues with Colleague are causing areas of tools which rely on this data to not load. It should resolve itself once the affected Colleague services comes back up.

We are currently experiencing issues connecting to certain services such as our "self-service" website. We have notified the vendor and will update the status of this issue when we hear more.

It appears SoftDocs Content (pulling up filled out forms) is currently down. SoftDocs is aware and working on getting it back up.

Over the next few weeks, Softdocs will be finishing our data migration from OnBase to Content. They will be doing a majority of the migration after working hours, but you may notice some slowness during the early morning and late evening. Slowness is expected, but if you cannot access Content or have issues with documents disappearing, please submit a help desk ticket.

Colleague UI is having various issues right now, likely due to their update last night. We currently have a ticket in with Ellucian to look into it and will update you when we know more.

Colleague has planned maintenance tonight starting at 9:00 PM and will last until 6:00AM tomorrow morning. The production environment will not be available during this time.

A new alert has been posted by Microsoft. Some users may experience issues when accessing Exchange Online (email) through Outlook on the web. Refreshing the page may help, but we'll update everyone once it's resolved.